Privacy policy

PRIVACY POLICY

Business: Nearly Lucid (Sole Trader)
Contact: contact@nearlylucid.com
Last updated: 12/02/2026

This Privacy Policy explains how Nearly Lucid collects, uses, stores, and discloses personal information.

1) What we collect
We may collect:
- name, email, phone number;
- billing and shipping address;
- order details (items purchased, order notes, support messages);
- payment status (we do not store full card details);
- device and usage data (such as IP address, browser type, pages viewed);
- marketing preferences and interactions with emails (if applicable).

2) How we collect information
We collect information:
- directly from you (checkout, forms, email, messages);
- automatically via cookies and similar technologies;
- through service providers required to operate our store and fulfil orders.

3) Why we collect information
We use personal information to:
- process orders, payments, shipping, returns, and customer support;
- communicate service and transactional messages (order confirmations, shipping updates);
- operate, maintain, and secure the website;
- prevent fraud and abuse;
- improve products and customer experience;
- send marketing messages if you opt in, or where otherwise permitted.

4) Who we share information with
We share information only as needed to run the store, including with:
- ecommerce/hosting providers;
- payment processors;
- shipping carriers and fulfilment providers;
- analytics and advertising providers (if enabled).

Some service providers may store or process data outside Australia.

5) Cookies and analytics
We use cookies and similar technologies to enable core site functions (such as cart/checkout), security, and analytics. You can control cookies through your browser settings. Blocking cookies may affect site functionality.

6) Marketing and opt-out
If you receive marketing messages, you can opt out at any time using the unsubscribe link or by emailing contact@nearlylucid.com.

7) Security and retention
We take reasonable steps to protect personal information and retain it only as long as needed for business, legal, and tax purposes.

8) Access, correction, and complaints
You can request access to or correction of your personal information by contacting us at contact@nearlylucid.com.
If you have a complaint, email us and we will respond within a reasonable time.